Shipping & Returns

For any enquiries, please contact ciao@sottobrand.com

 

SHIPPING

FREE express shipping on all orders within Australia & New Zealand - (1-3 business days in transit)

 

International Orders

Standard - $20 (7-14 business days in transit)

Express - $30 (3-7 business days in transit)

INTERNATIONAL CUSTOMERS - Please read and accept the Customs Policy below before you place your order - shipping time estimations do not include any time possibly spent in customs

 

(All orders Ship from Australia)

 

 

EXCHANGE & RETURNS

Shopping for the perfect fit can be tricky, so we have chosen to offer complimentary shipping on all exchange and return orders!

To complete an exchange or return please email us with your order number at ciao@sottobrand.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with tags attached.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Additional non-returnable items:
Gift cards

 

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank/payment provider. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ciao@sottobrand.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We offer free exchanges for incorrect size. If you need to exchange, please send us an email at ciao@sottobrand.com.

Shipping costs are non-refundable.

 

Customs Policy (if applicable)
Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. (except UK)